SOFT SKILLS COURSES
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SALES AND MARKETING: HOW TO SEAL THE DEAL
EFFECTIVE LEADERSHIP: LEAD WITH EXCELLENCE
This course is design to provide the fundamentals of effective leadership and will provide the necessary insights into the skills and practices that is required to be an effective leader. A course that will provide exercises to give first hand understanding of the required skills, it is a course for aspiring leaders as well as seasoned professionals.
THE ART OF EXCELLENT CUSTOMER SERVICE
Everyone deals with "Customer" on a daily basis in our lives, be it our partner, our family, our colleagues and even our true business customers and partners. this course delves into the art of providing excellent customer services regardless of who the customer may be. From managing expectation to ensuring delivery of the highest service levels, this course will provide the tips and tricks of ensuring you always provide excellent customer service.
GOAL SETTING: A WINNER`S MENTALITY
Smart Goal Setting is crucial for organisations in any industry.
It is important to nudge everybody to be able to move towards a company goal /mission. Personal goal setting is also important so that the person can realise his/her full potential.
Trainees would learn the fundamentals and importance of goal setting and how it can contribute to the long-term success of the individual trainee and thereby, contribute tremendously to the organisation.
SALES AND MARKETING: HOW TO SEAL THE DEAL
Closing sales and sealing deals are not skills based on luck, it actually requires a step-by-step structural approach to be able to succeed in a sales activity and process.
By following this step-by-step approach, trainees would be able to understand / appreciate the fundamentals of a sales cycle. Trainees would then be able to adjust accordingly, fill in the gaps and match all the necessary skills there-in to complete a deal.
THE ART OF PERSUASIVE COMMUNICATION
Persuasive communication is an essential skill that can solve almost 90% of work / life challenges.
By implementing these techniques and steps the trainees who are attending this program will successfully be able to communicate effectively to avoid any misunderstanding, challenges or any barriers that they may have to be able to successfully work as a team to achieve the organization’s vision and goals.
CHANGE MANAGEMENT ESSENTIALS
If It Ain't Broke, You Can Still Improve it. Based on this principle, change is the only constant thing and staff would need to be able to adapt, be flexible in today's everchanging business world.
Change will never happen in one day, it requires a step – by – step approach as well as well defined techniques o be able to successfully attain the end goal that is to be able to completely enhance / improve a process, operations or a way that certain things are carried out in an organization.
INTEGRITY, WORK ETHICS & CORE VALUES
In this training, trainees would be able to understand why integrity, work ethics and core values are important elements crucial to the success of any organisation. Trainees would be taught on the fundamentals and concepts relating to integrity, work ethics and core values, also on how to develop them according to the organisation's mission and vision.
DISPUTE RESOLUTION & CRISIS MANAGEMENT
Disputes and crises at the workplace is unavoidable. At times, it can be overwhelming and may impact your productivity and work performance.
In this program, trainees would be able to better understand what is crisis and management, how to identify alarms / triggers and how to handle disputes that arise and mitigate crises.
IT`S ALL ABOUT THE TIMING: TIME MANAGEMENT
This course seeks to give trainees a better understanding of time management, why is it important and how managing time at work can increase the quality and productivity of work in any organisation. Trainees will gain insight to a step-by-step guide on how to prioritise workload in any given timeline / manage deadlines without compromising the quality and productivity of tasks at hand.